Terms and conditions

Who we are

By Hand, By Heart is operated by Sward Solutions AB, Spannvagen 4, 168 35 Bromma, Stockholm, support@linesofyou.com, VAT ID SE559573343601.

What you buy

A printed, spiral bound journal (8.5 by 11 inches) with Scripture passages, writing pages and questions for 52 weeks, with the name and dedication you choose, shipped to the address you enter at checkout (Printed spiral bound Scripture journal with a personalised cover, shipping included). The price is shown before you pay, includes shipping and any VAT, and is charged once. Each journal is printed for you after you order. Most arrive in 3 to 4 weeks in the US.

If your journal arrives damaged, misprinted or not at all, tell us and we print and send a new one free of charge, or refund you in full if you prefer. If shipping takes longer than we said, we tell you and you can cancel for a full refund. Your statutory rights for faulty goods are not affected.

About the journal

Scripture from the Berean Standard Bible (BSB), public domain. The notes and questions are written for personal reflection and devotion.

Each journal is printed to order with the name and words you enter. Please check the spelling before you pay, because we print exactly what you type.

Ordering and payment

You order by choosing your journal, its cover and any dedication, and paying through Stripe Checkout, where you enter the shipping address. The contract is concluded when your payment is confirmed. Payment methods are those shown on the checkout page.

Right of withdrawal for personalised goods

Each journal is printed to order with the name and words you choose. Goods made to the consumer’s specifications are exempt from the statutory 14-day right of withdrawal in the EU, EEA and UK.

Our 30-day guarantee still applies to every order (see Refunds). You do not need to send the journal back.

Satisfaction guarantee and refunds

If your journal arrives damaged or misprinted, we replace it free. If you are not happy with it for any reason, tell us within 30 days of delivery and we will refund you. You do not need to send it back.

Details: see the refunds page.

Your information and use of the journal

Please check the names and words you enter. We print exactly what you type. The journal's content is for personal, non-commercial use.

Liability

We are liable without limitation for intent, gross negligence and injury to life, body or health, and as required by mandatory law. Otherwise our liability is limited to the price you paid.

Law and disputes

These terms are governed by the law of Sweden. If you are a consumer, the mandatory consumer protection rules of your country of residence still apply. If we cannot resolve a complaint together, you can turn to Allmänna reklamationsnämnden (ARN), arn.se, or to the consumer body in your own country.